Terms of Service
1. The Service
SYNLINK (the "Service") is operated by Synlink and provides online tools for social media content planning, scheduling and publishing, message management, customer management and AI-assisted content creation.
The Service is provided on an "as is" basis. We keep improving it, and we will announce material changes in advance on our website or in the app.
2. Eligibility
You must be at least 18 years old, or have full legal capacity under the laws where you live, to use the Service.
3. Your Account
You are responsible for keeping your login credentials safe and for all activity under your account. Please tell us immediately if you notice unauthorized use.
4. Your Content and Social Platforms
- You are responsible for the content you publish or manage through the Service, and you must follow each social platform's rules and applicable laws.
- The Service works through the official interfaces provided by each social platform. Changes to platform policies or interfaces may limit or change some features. We will do our best to adapt, but we cannot guarantee that every feature will always be available.
- You connect social accounts through each platform's official authorization flow. The Service never receives your social media passwords.
5. AI Features
Text, images and other content generated by AI are for reference only. Please check them for accuracy, suitability and third-party rights before use. AI credits are provided monthly according to your plan.
6. Subscriptions and Payment
- Some features require a paid plan. Plan details and prices are shown on our website and checkout page.
- New users get a 7-day free trial, limited to one per account. A valid payment method is required to start the trial. Unless you cancel before the trial ends, it automatically converts to a paid subscription and you will be charged for the plan you selected.
- Subscriptions renew and are charged automatically each month or year unless cancelled before the renewal date. You can cancel at any time, and the Service stays active until the end of the current billing period.
- Online payments are processed by a third-party payment provider.
- If we change our prices, we will notify you before your next renewal. Periods you have already paid for are not affected.
- Charges for upgrading or downgrading a plan are as shown on the checkout page.
7. Refunds
The Service is a digital service delivered online. Once you agree before payment that the Service may begin, payments are non-refundable and are not prorated, except as described in our Refund Policy.
8. Prohibited Use
You may not:
- Break the law, or publish illegal, infringing, fraudulent or harassing content
- Attempt to hack, reverse engineer or damage the system
- Abuse the Service or interfere with its normal operation
We may suspend or terminate access for violations.
9. Service Interruptions
The Service may be temporarily unavailable due to maintenance, updates or events beyond our control. We will try to give advance notice and restore service as quickly as possible.
10. Limitation of Liability
To the maximum extent permitted by law, the Service is not liable for indirect, incidental or consequential damages. The Service is a tool and does not guarantee any particular results, revenue or business outcome.
11. Termination
You can stop using the Service and cancel your subscription at any time. We may terminate or restrict access if you violate these terms. After an account is closed, data is handled as described in our Privacy Policy.
12. Changes to These Terms
We may update these terms and will announce material changes before they take effect. Continuing to use the Service after changes take effect means you accept the updated terms.
13. Governing Law
These terms are governed by the laws of Taiwan (R.O.C.), except where mandatory laws of your place of residence apply.