Privacy Policy
1. About This Policy
SYNLINK (the "Service") is operated by Synlink. We care about your privacy. This policy explains how we collect, use and protect your data.
2. Data We Collect
- Account data: name and email address
- Social account authorization data: the names and profile images of the social accounts you connect, and access tokens provided by those platforms (we never receive your social media passwords)
- Content you create or manage in the Service: posts, images, videos, schedules and tags
- Engagement data from connected accounts: comments, direct messages, contact details and performance metrics
- Usage data: IP address, browser and device information, activity logs, error and security logs
- Payment data: handled by our payment provider; the Service does not store full card numbers
3. How We Use Data
- To provide and maintain the Service, such as publishing posts, organizing messages and generating reports
- To manage accounts and process subscriptions and payments
- To improve features and user experience
- To keep the system secure and prevent abuse
- To respond to support requests and send service-related notices
4. AI Processing
When you use AI features, the content you enter is sent to our AI service providers to generate text or images.
5. Third-Party Services and International Transfers
The Service relies on third-party hosting, software platform, AI, analytics and payment services. Data may be stored or processed outside Taiwan and is handled by these providers under their own privacy policies. We only share the data needed to provide the Service.
6. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Service is used. You can manage cookies in your browser settings, but some features may not work without them.
7. Data Retention
We keep data for as long as needed to provide the Service or as required by law. When you delete your account or data is no longer needed, we delete or anonymize it within a reasonable time.
8. Your Rights
You may request to access, obtain a copy of, correct, stop the processing of, or delete your personal data by emailing service@synlink.cc. You can also revoke the Service's access at any time from your social platform settings.
9. Security
We use reasonable technical and organizational measures to protect your data, but no method of transmission or storage is completely secure.
10. Changes to This Policy
Updates will be posted on this page, and we will notify you of material changes.