Refund Policy
1. Free Trial
New users get a 7-day free trial, limited to one per account. A valid payment method is required to start the trial. Use the trial to check that the Service fits your needs. If it does not, cancel before the trial ends.
Unless you cancel before the trial ends, it automatically converts to a paid subscription and you will be charged for the plan you selected.
2. Digital Service
The Service is a digital service delivered online. Once you agree before payment that the Service may begin, the statutory 7-day cancellation period under the Taiwan Consumer Protection Act does not apply.
3. Cancelling Your Subscription
You can cancel at any time. After cancelling you will not be charged again, and the Service stays active until the end of the current billing period. Payments, monthly or yearly, are non-refundable and are not prorated.
4. Exceptions
We will issue a refund in these cases:
- The Service cannot be used because of a problem on our side that we cannot fix within a reasonable time: refund for the unused period
- Unauthorized charges
- Where required by law
Refunds are returned to your original payment method. Timing depends on your bank or card issuer.
5. Contact
Email us with your account email and payment date:
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